Pet Profile
Species, breed or mix, age, approximate weight and whether this is the first professional groom.
First pet grooming appointment
Prepare the Details That Help a Grooming Visit Start Well
A clear intake helps the salon understand the pet, the coat and any handling concerns before work begins. Use this guide to organize the information a real groomer would need, then enter fictional details only when testing the GroomAI booking flow.
Demo bookings are not real. Do not submit sensitive health, identity or payment information.
Prepare before arrival Pet details, coat notes, handling history and a realistic service goal.
New client checklist
Gather the Basics Before You Choose a Time
Complete information gives the groomer a better starting point and reduces surprises at check-in. It also helps the salon decide whether the selected service is suitable.
Coat Notes
Length, shedding, tangles, matting, sensitive areas and the date of the last grooming appointment.
Health & Handling
Relevant health, mobility and behaviour information shared directly and honestly with salon staff.
Grooming Goal
The service you need, practical length preferences and one or two useful reference images.
Intake details
Share Information That Changes Service or Handling
Breed can be useful, but it does not replace a description of the individual pet. Approximate weight, coat condition and previous grooming reactions are often more useful when planning time and handling.
Coat and service notes
- Where tangles or mats are located and how tight they feel
- Whether the pet sheds heavily or has a dense undercoat
- Which areas should remain longer or be kept practical and short
- How much brushing can realistically be maintained at home
Health and behaviour notes
- Mobility, skin, breathing, seizure or other concerns relevant to grooming
- Prior biting, scratching, escape attempts or panic during handling
- Sensitivity around paws, ears, face, tail or specific body areas
- Any medication or sedation history that requires direct professional discussion
Use a human for high-risk information
Medical concerns, sedation, aggression and emergencies need direct review by qualified people. Do not rely on GroomAI to approve or diagnose a pet.
Arrival guidance
Use Secure Equipment and Leave Time for Check-In
Dogs should arrive on a secure leash, and cats should remain in a closed, well-ventilated carrier until staff are ready. A few calm minutes for intake are more useful than rushing directly into the service.
- Confirm the appointment time and sample arrival instructions
- Use a secure collar, harness, leash or carrier suited to the pet
- Keep pets separated from unfamiliar animals in shared areas
- Bring only the reference images and items the salon asked for
- Review the pickup window and make sure contact details are available
Late arrival can reduce the available service time or require rescheduling. The fictional salon policies outline a realistic example.
Consent and demo deposit
Read the Service Limits Before Confirming
Consent should cover the selected service, honest handling disclosures, matting decisions, emergency contact expectations and the salon’s right to change or stop work when safety requires it.
Service Consent
Confirm the requested service while acknowledging that coat condition and pet comfort can change the achievable result.
Policy Acceptance
Review cancellation, lateness, no-show, health, matting, pickup and handling terms before submitting the booking.
25% Test Deposit
The demo may show a deposit equal to 25% of the sample starting price. Stripe remains in test mode and no real funds move.
No real booking is formed
Demo consent and test checkout do not create an appointment, payment obligation, service contract or expectation that a pet will be groomed.
At pickup
Ask What Was Completed and What Comes Next
A useful handoff includes any changes to the original plan, observations that may need attention and simple home-care guidance.
Service Summary
Confirm which steps were completed, which were modified and whether the coat required a shorter finish.
Care Notes
Ask about brushing frequency, sensitive areas and a practical timing range for the next appointment.
Professional Follow-Up
Contact a veterinarian for skin, nail, pain or medical concerns. Groomers can observe, but they do not diagnose.
First-visit questions
What New Clients Often Ask
Should I bathe my pet before the appointment?
Usually the selected grooming service includes the appropriate bath. A real salon may give different instructions for specific coat or medical circumstances, so follow direct staff guidance.
Should I feed my pet before grooming?
The source materials do not specify feeding guidance. Ask the real salon or veterinarian for advice tailored to the pet, especially when health or medication is involved.
Can I stay during the groom?
The demo does not promise owner attendance. A live salon should explain its workspace and handling policy before the appointment.
What if I discover matting before the visit?
Tell the salon where the mats are and avoid cutting them with scissors. Skin can be pulled into tight matting, making home removal unsafe.
Ready to Test the Intake?
Use fictional pet, contact and health details to explore the four booking steps. Review the demo notices before completing test checkout.